Fair-Rite Policies

Concerning Purchase through Distributors

Fair-Rite has multiple Authorized Distributors throughout the world. Fair-Rite’s products may also be available through multiple non-franchised sources. Fair-Rite only acknowledges Authorized Distributors. Terms of sale through distributors are wholly owned by the individual distributor and thus Fair-Rite has no responsibility in this area. Authorized distributors do work closely with Fair-Rite to ensure maximal customer satisfaction. When customers are dissatisfied with product purchased through a distributor, the customer needs to start the communication process with the distributor. The complaint needs to be clearly communicated and the Fair-Rite part number and manufacturing lot code needs to be noted. From this point the distributor will inform Fair-Rite of the problem and Fair-Rite will evaluate the situation and communicate the course of action. Fair-Rite may request more details, pictures or samples to validate the issue; but all communication needs to be through the distributor.