Fair-Rite Policies

Returns

At Fair-Rite’s discretion, Buyer may be permitted to return(at its own cost and expense) any “standard” or “catalog” product which Seller stocks within one (1) year from the date of shipment if: (i) it is in new condition, suitable for resale in its undamaged original packaging and with all its original parts and original markings, (e.g., Lot numbers, serial numbers) and (ii) it has not been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged and (iii) meets all Local, State and Federal laws governing the type of products that can be sold or put into transit in the State in which the product is being returned and (iv) Buyer pays a 25% restocking fee. Buyer’s surplus job returns, and those not meeting (i), (ii) and (iii) above, will be evaluated on an individual basis after Buyer has contacted Seller’s authorized representative for prior written permission. Except for items Seller stocks which meet (i), (ii) and (iii), above, credit memoranda issued for authorized returns shall be subject to the following deductions: (a) cost of putting items in salable condition; (b) transportation charges, if not prepaid; and (c) handling and restocking charges. Products that are “non-standard” or “non-catalog” are not cancellable and not returnable.

Return Policy for Non-Conforming Product

Fair-Rite Products Corp. must be notified of nonconforming material within 30 days of receipt of product. Based on information received, Fair-Rite will then determine if representative, nonconforming samples are required. Invoice number and/or packing ticket number must be noted for the specific quantity of material in question. Notification beyond 30 days of receipt may result in denied credit.

Representative, nonconforming material will be evaluated (or some other form of review will be made) and once Fair-Rite has determined that material does not meet specification, authorization will be given to return parts or to disposition in some other manner. Fair-Rite limits our exposure only to the selling price of the product with no liability for the use and/or impact of our product within the customer’s application.

Fair-Rite’s Quality Dept. will determine if an RA number is to be issued indicating the return authorization of the specific quantity of material. The Customer will be informed of the specific RA number and shipping method to be used for the return once Fair-Rite’s Quality Dept. has identified the issue as approved for return.

The RA number MUST be indicated on the outside of the package of returned material. When practical, material is to be returned in original Fair-Rite packaging. If original Fair-Rite packaging is not available, the material needs to be packaged such that the material is adequately protected so as to not become damaged in transit.

A Credit Note will be issued once the specific quantity has been confirmed by Fair-Rite’s Receiving Dept. and will be noted on next statement cycle by Fair-Rite’s Accounting Dept.

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